Conflict Performance Assessment

The Conflict Performance Assessment (CPA) contains  a set of scale, closed-ended questions designed to determine what specific aspect of organizational conflict needs improvement.

The CPA is used to gather information from the business that want to improve their conflict management system. The information is then used to determine the intervention – training, coaching, process adjustment, etc. that will improve the client’s organization management of conflict.

The CPA questionnaire is wide-ranging in breadth and detailed with 148 questions and typically will take 1.5 to 2 hours to complete online. It is focused on getting to the root of conflict and providing organizations a clear approach to intervention.

The results of the survey are analyzed by doctoral-level conflict resolution specialists and compiled in a document with clear recommendations. All findings in the online survey can be validated through additional interviews, focus groups, and feedback from managers and associates of the client company.